Shipping & Delivery Policy

Last updated February 01, 2025
 
TRI Medical Store (“we” and “us”) is the operator of (https://www.trimedicalstore.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
 
1. GENERAL
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
 
 
2. SHIPPING COSTS
 
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
 
3. RETURNS
 
If you have questions about returns, please review our Return Policy: https://trimedicalstore.com/refund_returns.
 
 
4. DELIVERY TERMS
 
4.1 Transit time Internationally
 
Generally, orders shipped internationally are in transit for 5 – 20 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
 
4.2 Dispatch Time
 
Orders are usually dispatched within 5 business days of payment of order.
 
4.3 Change Of Delivery Address
 
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
 
4.4 P.O. Box Shipping
 
We are unable to offer couriers services to these locations.
 
4.5 Military Address Shipping
 
We are unable to offer this service using courier services.
 
4.6 Items Out Of Stock
 
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
 
4.7 Delivery Time Exceeded
 
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
 
 
5. TRACKING NOTIFICATIONS
 
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
 
 
6. PARCELS DAMAGED IN TRANSIT
 
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
 
 
7. DUTIES & TAXES
 
If you find a parcel is damaged in-transit, if possible,
 
7.1 Sales Tax
 
Sales tax has already been applied to the price of the goods as displayed on the website
 
7.2 Import Duties & Taxes
 
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and TRI Medical Store encourage you to be aware of these potential costs before placing an order with us.
 
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to TRI Medical Store at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
 
8. CANCELLATIONS
 
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy: https://trimedicalstore.com/refund_returns.
 
 
9. INSURANCE
 
Parcels are insured for loss and damage up to the value as stated by the courier.
 
9.1 Process for parcel damaged in-transit
 
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 
9.2 Process for parcel lost in-transit
 
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
 
 
10. CUSTOMER SERVICE
 
If you have any further questions or comments, you may contact us by:

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Last updated February 01, 2025
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
 
 
DO YOU DELIVER INTERNATIONALLY?
 
We offer worldwide shipping.
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://trimedicalstore.com/refund_returns.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by: